IPOZON now has several worldwide warehouses. Located in Germany to serve our European customers, in California to serve and support our U.S.A customers with fast, same-day turnover. We are now able to confirm and ship out the products that you need in the most expedient way available. *Due to COVID-19 shipping times may vary.
OUR SHIPPING GOAL
We deliver every parcel & item everyday. We strive to provide every customer with caring services of the highest level.
SHIPPING METHOD
– Most of the parcel is delivered through the local mailing system after arriving in the destination country.
– Some of the parcels are handled through DHL or USPS according to the customer require.
– The details are included in the notification email when the parcel is shipped out.
DELIVERY TIMES
It’s our goal to make sure your order is processed quickly and efficiently.
For the item ship from our worldwide local warehouses, it takes 3-7 working days for you to receive the parcel.
For the item ship from China warehouses, Please allow 7-40 days for your shipment to arrive at your address. However, due to our inability to control transportation and customs clearance, the arrival time will be different according to the actual situation.
Reference for shipment from our China Locations
*The information below might be affected by the actual situation.
U.S.A：
By Sea (40~50 days)
By Air (7~15 days)
Europe&UK: By Sea (40~50 days)
By Air (7~15 days)
Asia: 7~15days
Reference for shipment from Overseas Warehouses
*The information below might be affected by the actual situation.
The U.S.A & Europe & UK: 3~7 days
Logistics contractor
We use UPS/DP/DHL/UPS and other local logistics companies for delivery services.
You can check your express logistics status through the express service company’s official website (you can see the updated logistics tracking number in your personal IPOZON account). For some countries, the taxes are prepaid. However, some countries require taxes. If the logistics contractor loses your package, please get in touch with us（[email protected]).
Note: Affected by Covid-19, there will be some delay in the delivery.
Shipping Notice
Please confirm your address before payment. IPOZON orders can only be shipped to the country where the order is placed. If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.
ORDER TRACKING
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
Remote area shipping cost
Free shipping does NOT include remote area shipping cost. We’ll email to notify customer if their address has defined as remote area on DHL website, a $20 additional fee will be applied before shipment.
CONTACT INFORMATION
Questions about the shipping-and-delivery policy should be sent to us at [email protected].